Workstar - Blog

Customer Objections: 5 steps to making them benefit your business

“I can’t afford it.”

“I don’t have the time.”

“I don’t think this will benefit me.”

“My existing service is just fine.”

“Your competition is cheaper.”

“I don’t think I should be upgrading.”

“I just don’t need it.”

Topics: Sales

Building a High Performance Service Culture: Customer Service Tips From The Pros - Part II

 In Part Two of our series on building a high performance service culture, the most innovative, influential and successful business leaders share their tips for developing truly exceptional customer service.

Topics: Customer Service

Sales: the 3 attributes the best organisations possess

The sales strategies of organisations around the world have changed dramatically over the last decade.

For the better, sales efforts are more strategic and focused, and there’s a closer alignment between the marketing and sales teams. Workstar’s Head of Sales Sue Fell says, “Nowadays, cold calling generally doesn’t work, simply because people don’t want to be pestered. Clients want to talk to salespeople because they have researched your content, product and organisation. There is a lot more planning by organisations who are considering investing in new products, and the entire process definitely has a more consultative approach.”

Topics: Sales

Staff Training: How to Position as an Employee benefit

It’s no secret that regular, continuous learning in organisations is critical. It’s important for every business to provide ongoing training for the implementation of new processes, to learn new technologies and systems, to create new strategies and improve customer service. When training is truly effective, productivity is increased, profits are boosted, and overall business performance is strengthened.

Topics: Executive

9 quotes that will lift your customer service game

Topics: Customer Service

The 5 rules to develop empathy with your customers

Here are some facts you may wish to ponder. Recent statistics have revealed that it is seven times more expensive to acquire a new customer than it is to keep an existing one, and that one in three Australian consumers are not loyal to any business.

Topics: Customer Service

Identifying customer needs

There is only one boss. The customer. And he can fire everyone in the company from the chairman on down simply by spending his money elsewhere."

Sam Walton, Walmart founder

Topics: Sales

The 3 key elements that will motivate your workforce

In his TED talk 'What makes us feel good about our work?', behavioral economist Dan Ariely states, "When we think about how people work, the naïve intuition we have is that people are like rats in a maze. We really have this incredibly simplistic view of why people work."

Topics: Executive

The 5 reasons why storyboarding is essential in eLearning

If you’re considering engaging the services of an eLearning provider to help you with your learning strategy, or if you already use eLearning within your company, you should be aware of the impact that storyboarding has in the execution and development of your learning experience. 

Topics: Learning

When you get it right, customers will speak up and spend

With 34% of consumers revealing that a positive word-of-mouth customer service review is more important to them than a sale or promotion, it’s crucial to consider just how critical your team’s service skills are, in conjunction with the quality of your products. Consumers are not afraid to speak up, and when they speak highly of your company’s customer service skills, there will be a direct correlation with the success of your business. Let these statistics do the talking!

Topics: Customer Service