Workstar - Blog

Staff Training: How to Position as an Employee benefit

It’s no secret that regular, continuous learning in organisations is critical. It’s important for every business to provide ongoing training for the implementation of new processes, to learn new technologies and systems, to create new strategies and improve customer service. When training is truly effective, productivity is increased, profits are boosted, and overall business performance is strengthened.

Topics: Executive

9 quotes that will lift your customer service game

Topics: Customer Service

The 5 rules to develop empathy with your customers

Here are some facts you may wish to ponder. Recent statistics have revealed that it is seven times more expensive to acquire a new customer than it is to keep an existing one, and that one in three Australian consumers are not loyal to any business.

Topics: Customer Service

Identifying customer needs

There is only one boss. The customer. And he can fire everyone in the company from the chairman on down simply by spending his money elsewhere."

Sam Walton, Walmart founder

Topics: Sales

The 3 key elements that will motivate your workforce

In his TED talk 'What makes us feel good about our work?', behavioral economist Dan Ariely states, "When we think about how people work, the naïve intuition we have is that people are like rats in a maze. We really have this incredibly simplistic view of why people work."

The 5 reasons why storyboarding is essential in eLearning

If you’re considering engaging the services of an eLearning provider to help you with your learning strategy, or if you already use eLearning within your company, you should be aware of the impact that storyboarding has in the execution and development of your learning experience. 

Topics: Learning

When you get it right, customers will speak up and spend

With 34% of consumers revealing that a positive word-of-mouth customer service review is more important to them than a sale or promotion, it’s crucial to consider just how critical your team’s service skills are, in conjunction with the quality of your products. Consumers are not afraid to speak up, and when they speak highly of your company’s customer service skills, there will be a direct correlation with the success of your business. Let these statistics do the talking!

Topics: Customer Service

Four Cognitive Neuroscience Areas for Learning Design

As you may already know, there is a big difference between adequate learning design and truly effective, engaging learning design, and the results can dramatically impact your team’s ability to drive your business strategy.

To gain a deeper understanding of the most crucial aspects of learning design as supported by neuroscience research the four key areas to focus on are:

Topics: Learning

Working Out Loud

Are you looking for further meaning, and therefore purpose in your work and life? Are you interested in reigniting your personal and professional passions? If so, perhaps you should start ‘working out loud’.

Now, before your imagination runs away with you, Working Out Loud isn’t about expressing your thoughts at every given opportunity during work. Instead, it’s a methodology coined by Bryce Williams and given a global push by John Stepper, combining conventional wisdom about relationships with modern methodologies to reach, engage and inspire people.

Topics: Learning Customer Service Sales

LearnX & Work 2.0

It’s been a busy, exciting time for Workstar over the last couple of weeks, as we attended both the annual LearnX Live Summit in Melbourne and Work 2.0 Expo and Conference in Sydney.

The LearnX Live Summit was held at the Melbourne Convention Exhibition Centre on Tuesday 18 th October, and in attendance from Workstar was our COO Jason Cameron, Learning Designer Naomi Waldron, Sales Manager Sue Fell and Business Development Manager Emma Harding.
Topics: Learning Customer Service Sales